Our Story
Founded and incorporated in 1981 by Arvid F. Sundquist in Rocky Hill, CT, Power & Process, Inc. looks to provide our customers in the industrial, institutional, and commercial marketplace with the highest levels of service both before and after our equipment is sold. We seek to provide our customers with solutions to their most common system problems by representing products which, when combined with our vast systems knowledge and experience, simplify operation and maintenance and increase the operating efficiency of those systems. All of our products therefore combine these principles: simplicity of design, non-proprietary ⁄ readily available replacement parts, time-tested design, and maximized operating efficiency. By sticking to these principles and continuing to employ technically astute personnel, Power & Process, Inc. hopes to continue the success and growth we’ve enjoyed for more than 30 years.
From our humble beginnings in Rocky Hill, CT, serving only the State of Connecticut, we’ve been able to grow today to a company employing 19 personnel, working out of 8,000 square foot office and warehouse in Southington, CT. We service all of New England thanks to our loyal customer base. We’ve always believed that the end-user comes first, since it is ultimately the end-user who must operate, maintain, and pay the energy costs for the equipment in their facility. While it is also our job to market our products to both the consulting engineers who can specify them, and the contractors often called on to install, service, and make replacement recommendations, we ultimately want to ensure that the end-user receives the most efficient, easiest-to-maintain equipment available at a reasonable price.
It is this end-user based philosophy that has made us a progressive company, always seeking out products that offer our customers better, more efficient ways of operating their systems, based on time-tested principles. It is our customers that have propelled us forward, not a pushy sales philosophy, as we look for better ways to serve their needs. It is end-user feedback that has given us the information needed to work with our manufacturers to affect upgrades in equipment design and thus equipment performance. It has also prompted us to form a service department to further serve our customers’ increasing technical support needs.
Our technical service group seeks to ensure our customers are provided single-source, factory-approved installation, startup, and preventative maintenance service when it is required for warranty of the equipment or simply when it is preferred. We seek not to compete with contractors on “bid and spec” jobs, but only to enhance the level of support we can bring to our product offerings. We can now offer 24-hour service availability and factory certified support services on our equipment. We look forward to increasing our value to our customers throughout the region in the years to come with expanded product offerings, improved product design, and improved customer service through better accessibility and on-site technical presence. If you have any feedback, or would like more information, please feel free to contact us. Thank you.
